Shipping Policy
Standard shipping is free on every order to addresses in the United States. Here is how long printing and delivery take, and what happens if something goes wrong in transit.
When your order ships
Printing starts after you approve your free proof. Approve by 1 pm Eastern Time on a business day (Monday to Friday, excluding US federal holidays) and that day counts as day one; approvals after 1 pm ET start the next business day.
| Order size | Ships within |
|---|---|
| 1 to 24 pieces | 2 business days |
| 25 to 99 pieces | 3 business days |
| 100 to 249 pieces | Up to 5 business days |
| 250 pieces or more | The date in your quote |
If you chose "Send file later" or "Design for me," these times start once we have your artwork and you approve the proof.
Rush production
Rush is $4 per piece and ships the next business day after proof approval, for orders of up to 100 pieces. If a rush order misses its ship date because of something on our side, we refund the rush fee.
Delivery
We ship with USPS Ground Advantage or UPS Ground, whichever is fastest and most reliable for your package. Most orders arrive 2 to 5 business days after they ship. You’ll get a tracking link by email the day your order ships.
Delivery dates shown in the order builder are estimates based on your ZIP code. Carriers occasionally run late, especially around holidays; we can’t control carrier delays, but we’ll help you track down any package.
Where we ship
We ship to all 50 US states, including Alaska and Hawaii, and to APO, FPO and DPO military addresses. We don’t currently ship to US territories or outside the United States. PO boxes are accepted for USPS shipments.
Addresses
Please double-check your shipping address at checkout. If an order is returned to us because of an incorrect or incomplete address, we’ll reship it once you confirm the correct address; reshipping is free the first time.
Lost, stolen or damaged packages
If tracking shows no delivery 10 business days after your order shipped, contact us and we’ll reprint or refund it. If tracking shows delivered but you can’t find it, check with neighbors and your local post office, then contact us within 7 days; we’ll file a claim with the carrier and work with you on a solution. Packages that arrive damaged are covered by our Returns & Reprints Policy.
Questions
Email support@inksurfstudios.com with your order number, or message us from your order page.